{"id":20179,"date":"2021-08-30T14:26:48","date_gmt":"2021-08-30T18:26:48","guid":{"rendered":"https:\/\/www.mdxone.com\/refund_returns\/"},"modified":"2026-11-05T14:06:27","modified_gmt":"2026-11-05T19:06:27","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.mdxone.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Time Frame for Returns<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For change-of-mind returns, eligible products may be returned for a refund within 30 days of purchase. We do not offer direct exchanges.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eligibility Criteria<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For change-of-mind returns, products must be new, unused and in their original packaging.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Required Documentation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A receipt or valid proof of purchase is required to complete your return..<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Refunds Procedure<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Inspection and Notification<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved or declined.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Issuance<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds are processed to your original payment method within 7 days after we receive and inspect your return. No restocking fees apply. Please note that your bank or credit card provider may require additional time to post the refund to your account.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Troubleshooting Late or Missing Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your approved refund has not appeared in your account, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Check Your Bank Account:<\/strong> Review your account to see whether the refund has been posted.<\/li>\n\n\n\n<li><strong>Contact Your Credit Card Provider:<\/strong> Refunds may take additional time to appear on your statement.<\/li>\n\n\n\n<li><strong>Contact Your Bank:<\/strong> Ask whether the refund is pending or still being processed.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If you have completed these steps and still have not received your refund, please contact us at <a href=\"mailto:customerservice@mdxone.com\">customerservice@mdxone.com<\/a>.Outlet and Final-Sale Items<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outlet and final-sale products are excluded from change-of-mind returns. This does not affect your rights under applicable consumer protection laws for defective, damaged or incorrect products.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Shipping Returns<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for arranging and paying return shipping costs for change-of-mind returns. These shipping costs are non-refundable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For defective, damaged or incorrect products, please contact us at <a href=\"mailto:customerservice@mdxone.com\">customerservice@mdxone.com<\/a> before returning the item. These situations will be handled in accordance with applicable consumer protection laws.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Need Assistance?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions or concerns regarding returns and refunds, please contact us at <a href=\"mailto:customerservice@mdxone.com\">customerservice@mdxone.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Defective, damaged or incorrect products are handled in accordance with applicable consumer protection laws. Nothing in this policy limits your statutory rights.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Time Frame for Returns For change-of-mind returns, eligible products may be returned for a refund within 30 days of purchase. We do not offer direct exchanges. Eligibility Criteria For change-of-mind returns, products must be new, unused and in their original packaging. Required Documentation A receipt or valid proof of purchase is required to complete your [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-20179","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy | Best Kid&#039;s Snowboard Harness<\/title>\n<meta name=\"description\" content=\"Keep your little ones safe on the slopes with our kid&#039;s snowboard harness! 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