Refund and Returns Policy
Time Frame for Returns
For change-of-mind returns, eligible products may be returned for a refund within 30 days of purchase. We do not offer direct exchanges.
Eligibility Criteria
For change-of-mind returns, products must be new, unused and in their original packaging.
Required Documentation
A receipt or valid proof of purchase is required to complete your return..
Refunds Procedure
Inspection and Notification
Once we receive and inspect your returned item, we will email you to confirm whether your refund has been approved or declined.
Refund Issuance
Approved refunds are processed to your original payment method within 7 days after we receive and inspect your return. No restocking fees apply. Please note that your bank or credit card provider may require additional time to post the refund to your account.
Troubleshooting Late or Missing Refunds
If your approved refund has not appeared in your account, please follow these steps:
- Check Your Bank Account: Review your account to see whether the refund has been posted.
- Contact Your Credit Card Provider: Refunds may take additional time to appear on your statement.
- Contact Your Bank: Ask whether the refund is pending or still being processed.
If you have completed these steps and still have not received your refund, please contact us at [email protected].Outlet and Final-Sale Items
Outlet and final-sale products are excluded from change-of-mind returns. This does not affect your rights under applicable consumer protection laws for defective, damaged or incorrect products.
Shipping Returns
Customers are responsible for arranging and paying return shipping costs for change-of-mind returns. These shipping costs are non-refundable.
For defective, damaged or incorrect products, please contact us at [email protected] before returning the item. These situations will be handled in accordance with applicable consumer protection laws.
Need Assistance?
For any questions or concerns regarding returns and refunds, please contact us at [email protected].
Defective, damaged or incorrect products are handled in accordance with applicable consumer protection laws. Nothing in this policy limits your statutory rights.